Client Stories: Meet Paul

Our 10,000th customer Paul was over the moon when we delivered his shiny blue Toyota Yaris and found out it was a gift from Cazoo!

Paul ordered the car in November 2020 and arranged for it to be delivered as a Christmas present for his wife Karen, an NHS nurse. Here's what the admiring couple had to say about Cazoo.

Q: So what made you look for another car?

Gender: Karen has been wanting a new car for a long time and I thought it would be a good idea to buy one I knew she liked and surprise her with it for Christmas. 

Karen: We were looking at cars together, but I didn't know he was planning to buy me one! Whenever we typed a make and model into Google, the most reliable and consistent result has always been from Cazoo. You have offered such a great selection of vehicles and once on the website it is incredibly easy to use the filter options to specify what we were looking for as well as explore other options. Something about the website and the way it was designed made it really friendly and trustworthy.

Q: What was the best thing about the Cazoo experience for you?

Gender: The whole experience, to be honest! From finding and choosing a car to buying it online and delivering it, everything was so easy. You simply buy the car, choose the date and time that suits you, and then the car arrives with an amazing transfer specialist ready to give you the full picture. To be honest, the whole process was flawless. I really can't fault it.

Question: How do you feel about buying a car over the Internet?

Gender: Buying things online seems like second nature now, doesn't it? But with this machine, it was a lot of money, so I did a lot of research beforehand, read a lot of reviews, and found that almost no one had a bad experience with you. The whole process seemed pretty reliable, and paying out that amount of money really didn't seem risky. I initially trusted the company because of all the great reviews and because as soon as I made a purchase, I felt that your customer service had my hand and was ready to help me with everything.

The 7 day money back guarantee made me feel more comfortable because I knew that if something went wrong or the car was out of order, I could send it back and get a full refund.

Karen: This is amazing, I didn't know about it! Very smart.

Question: Have you ever bought a used car? If so, how was your experience with Cazoo different?

Gender: We have bought several used cars before and have had many negative experiences! From nasty salesmen pushing us too hard, to returning home and finding the car looked like it had been hauled from the Flintstones' backyard, we had it all! Cazoo was completely different, and in a league of its own. It's so wonderfully simple and easy, and I'm so grateful to you for turning what would normally be stressful into something exciting that I can go through at my own pace.

Q: How do you feel about shipping?

Gender: The delivery experience was wonderful. The lady who passed it on was extremely helpful and knowledgeable. She walked me through every aspect of the car and answered all my questions. Nothing fancy and despite the cameras everything was very friendly and personal. She called before arriving to let me know exactly when she was arriving and to make sure everything was in order, and then she arrived in a Cazoo car transporter and unloaded the car. The whole process was so smooth and easy. To be honest, I can't think of a single thing you could have done to improve the process, it was flawless from start to finish.

Q: What surprised you the most about Cazoo?

Gender: We've never bought a car online, so the whole process was a bit of a surprise. But it was easy, it really was. 

Karen: When I drove my car to work after Christmas and showed it to my colleagues, they were all incredibly impressed. I think after they see how happy I am with my car, there will definitely be more people using Cazoo for their next car purchase!

Gender: I will definitely be using Cazoo again in the future. At the moment my car is fine, but when it dies, I will instantly be on Cazoo. And for my son too - he is just taking his driving test, but already spends all his time on the Cazoo website!

Q: Karen, how did you feel when you saw the car at Christmas?

Karen: I was so incredibly shocked and stunned. On Christmas morning, Paul gave me an envelope with keys and a Cazoo brochure inside, and then we went to look at the car. It really was one of the most incredible moments. 

Then we went inside and Paul showed me the video of him getting the car. I just couldn't believe it. This has never happened to us, and it was so joyful not only to receive a car for Christmas, but also to receive it as a gift. It really was a special moment that I will never forget. To be honest, I couldn't believe it, but it only dawned on me when I saw that the money was back in my bank account!

I work for the NHS helping in the fight against Covid-19 and I have to applaud Cazoo for how Covid friendly the whole experience was. When I saw the video of the broadcast, it was clear that you are taking this very seriously and are truly offering the public a safer way to buy a used car in these troubling and scary times. I really applaud Cazoo for taking the trouble and care of being a safe and hassle free option for people like me who needed a car to get to work at this time.

Q: How would you describe your experience with Cazoo in three words?

Gender: Simply the best. 

Karen: What did he say!