Mercedes-Benz is recalling 250,000 of its vehicles due to failures when calling emergency services
This Mercedes-Benz recall affects many vehicles and several different models. However, the repair is not difficult, and the automaker will do the repair for free.
Mercedes-Benz is recalling about 250,000 cars, SUVs and trucks due to flaws in its emergency calling system that could be inadvertently disabled.
This is a significant recall, in part due to the prevalence of this system in the automaker's lineup. (NHTSA, abbreviation in English) This fault affects the following vehicles:
2019-2021 Mercedes-Benz A220
2020-2021 Mercedes-Benz AMG A35
2017-2021 Mercedes-Benz C300
2019-2021 Mercedes-Benz AMG C43 - yrs.
2019-2021 Mercedes-Benz AMG C63 - yrs.
2017-2021 Mercedes-Benz CLA250
2020-2021 Mercedes-Benz AMG CLA35
2019-2021 Mercedes-Benz AMG CLA45
2019-2022 Mercedes-Benz AMG CLS450
2019-2021 Mercedes-Benz CLS53 - yrs.
2019 Mercedes-Benz E300
2020-2021 Mercedes-Benz E350
2019-2021 Mercedes-Benz E450
2019-2021 Mercedes-Benz E53
2019-2021 Mercedes-Benz E63
2019-2021 Mercedes-Benz G550
2019-2021 Mercedes-Benz G63
2017-2021 Mercedes-Benz GLA250
2021-2021 Mercedes-Benz GLA35
2019-2021 Mercedes-Benz GLA45
2020-2021 Mercedes-Benz GLB250
2021-2021 Mercedes-Benz GLB35
2018-2021 Mercedes-Benz GLS63 - yrs.
2018-2021 Mercedes-Benz GLC300
2019-2020 Mercedes-Benz GLC350
2019-2021 Mercedes-Benz AMG GLC43 - yrs.
2019-2021 Mercedes-Benz AMG GLC63 - yrs.
2019-2021 Mercedes-Benz AMG GT
2018-2022 Mercedes-Benz GLE350
2019 Mercedes-Benz GLE400
2019 Mercedes-Benz AMG GLE43
2020-2022 Mercedes-Benz GLE450
2021 Mercedes-Benz AMG GTBS
2021-2022 Mercedes-Benz AMG GLE53
2019-2020 Mercedes-Benz AMG GTC –
2019-2021 Mercedes-Benz AMG GTKA –
2020-2021 Mercedes-Benz GLE580
2019-2020 Mercedes-Benz AMG GTR
2019-2021 Mercedes-Benz AMG GLE63 –
2019-2019 Mercedes-Benz AMG GTS
2019-2020 Mercedes-Benz C450
2017-2022 Mercedes-Benz GLS450
2021-2021 Mercedes-Benz C500
2019-2019 Mercedes-Benz GLS550
2019-2020 Mercedes-Benz C560
2021-2021 Mercedes-Benz C580
2020-2021 Mercedes-Benz GLS580
2019-2021 Mercedes-Benz AMG C63 –
2021-2021 Mercedes-Benz GLS600
2019-2020 Mercedes-Benz C650
2019-2020 Mercedes-Benz AMG C65 –
2019-2020 Mercedes-Benz SL450
2019-2020 Mercedes-Benz SL550
2019-2019 Mercedes-Benz AMG SL63
2019 Mercedes-Benz SLC 2020-300
2019-2020 Mercedes-Benz AMG SLC43 - yrs.
2019-2021 Mercedes-Benz AMG E Coupe/Cabriolet
This issue occurs because the Software Media Module's SIM card may be inadvertently disabled. In this case, the communication module will not be able to connect to the mobile network. In this case, both manual and automatic eCall functions will be unavailable. Thus, the condition may prevent or delay the arrival of emergency services.
The automaker's report, filed with the NHTSA, notes that the driver will not receive a warning if the mechanism fails.
This is a voluntary review and the solution is quite simple. Mercedes-Benz will attempt to fix the SIM software via over-the-air updates, and if this is not possible, owners will need to have the software installed by the dealer. Dealers will be notified of the recall this week, and owners will begin receiving notices in the mail in July.
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