Damaged the car during the evacuation - what to do? CASCO compensation

In big cities, tow trucks are actively working, which take incorrectly parked cars to the impound lot. Drivers resort to the help of a tow truck in cases where the vehicle breaks down due to an accident or technical malfunctions.

Although qualified personnel work in the evacuation services, damage to transported vehicles is not uncommon. What to do if your car was damaged during the evacuation? Who is obligated to pay compensation or pay for costly repairs?

Three main situations of vehicle damage can be assumed:

• the driver himself called a tow truck and the damage was caused with his knowledge;
• the car was damaged without the knowledge of the owner;
• the damage was done at the penalty area.

Let's consider all these situations separately.

Calling a tow truck when your car breaks down

If, for example, the engine jammed on the way or the gearbox failed, you have to call a manipulator with a sliding platform or a winch. Auto lawyers insist that before loading the car onto the platform, an acceptance certificate should be drawn up. It is also advisable to make an inventory of all things in the trunk and cabin. If possible, you can take pictures of the car body from different angles. The drawn up paper must be signed by the owner himself and the representative of the technical service.

Accordingly, having this description in hand, you can easily confirm that certain damage was caused during the evacuation process. The evacuation service must pay for the damages. As a rule, in serious services, all transported cars are insured, and a standard form agreement is signed with the owner, which lists all the essential features of the body - large scratches, dents, rust, etc. If there are none, this fact is indicated in the transfer act.

The contract is drawn up in duplicate and can be used as the main evidence when making claims. Naturally, you need to report damage immediately after they are discovered during inspection, otherwise you may be accused of trying to attribute your problems to the evacuation service. Usually 10 days are given to receive an official response. If your claim was not satisfied, it is necessary to conduct an independent examination, and file a lawsuit with all available evidence. There is no other way to receive compensation, even if there is CASCO - according to CASCO, damage to the vehicle during evacuation or towing is not an insured event.

Damage during evacuation to impound lot

According to the traffic rules, as we wrote earlier on Vodi.su, cars are sent to a penalty area for many violations, the main of which is either parking in the wrong place or driving while intoxicated. In the first case (incorrect parking), the car is loaded onto the platform and transported without the presence of the owner.

If you did not find the car where you left it, contact the traffic police numbers in your city, they will tell you where the vehicle was taken and where to get a violation report. According to the requirements of the law, the protocol must indicate the condition of the car body - no visible damage, there are chips, dents, scratches.

Carefully inspect the body and paintwork of your car. If new damage is found, you should call the police, in the presence of which fix the defects received during transportation. On this fact, an appropriate act is drawn up and a claim is submitted to the director of the evacuation service. If you refuse, you will again have to go to court. If necessary, order an independent examination. CASCO does not cover the cost of repairing such damage.

Car damaged in impound lot

In principle, you need to act according to the above algorithm. It is also worth noting that if you have CASCO, you can receive payments from your insurance company, since the damage was not caused at the time of loading / unloading or direct transportation, but due to negligence or malicious actions of third parties. All scratches and dents must be carefully recorded in the presence of the police and the insurance agent.

In the absence of CASCO, it is necessary to demand payment from the administration of the penalty parking. If they refuse to pay, they will have to go to court, having previously undergone an independent examination, which will establish the true cause of the damage - the negligence and negligence of the staff.

Evacuation Rules

To avoid such situations, you need to follow the rules of evacuation:

• when ordering a tow truck, an act of acceptance and transfer of the car is drawn up, where visible damage should be indicated, as well as the contents of the cabin and trunk;
• do not sign the protocol of the traffic police about the detention of the vehicle until you personally see your car;
• the inspector is obliged to attach to the protocol an inventory with all identified defects in the car;
• keep all the receipts for the payment of the tow truck and impound, you will need them to file a lawsuit or receive payments from the insurance company for CASCO.

Please note that traffic police officers are required to record on video the process of seizing and loading the vehicle onto the tow truck platform. These files must also be provided to you upon request upon receipt of the detention protocol. Remember that without following the procedure, it will be difficult to achieve justice and you yourself will have to pay for the costs of repairs.

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